📦 FurAway – Returns & Refund Policy

At FurAway, we want you and your pet to love every purchase. If something isn’t right, we’re here to help.

🔁 Returns

You have 30 days after receiving your order to request a return.

To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• Proof of purchase is required

To start a return, please contact us at:
📧 sukhpreet2k2@gmail.com

❌ Change of Mind

We do not offer refunds for change of mind.

However, exchanges may be offered at our discretion.

⚠️ Damaged, Faulty, or Incorrect Items

If your order arrives:

• Damaged
• Faulty
• Not as described
• Incorrect item sent

You may be eligible for a replacement or full refund.

Please contact us within 7 days of delivery with:

• Your order number
• Clear photos showing the issue

Under Australian Consumer Law, customers are entitled to a refund or replacement for faulty or misrepresented products.

🚚 Return Shipping

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
• We recommend using a tracked shipping service

👉 If the item is faulty or incorrect:
✅ We will cover the return shipping or send a replacement

💰 Refunds

Once we receive and inspect your return:

• We will notify you if your refund is approved
• Approved refunds are processed within 5–10 business days
• Refunds are issued to your original payment method

📦 Non-Returnable Items

We do not accept returns for:

• Used items
• Items damaged due to misuse

📩 Contact

If you have any questions about returns or refunds, please contact us:

sukhpreet2k2@gmail.com